(90 minutes) Who are the challenging people in our office? Does our staff  consider us the challenging person in our office? Trying to reason with a person whose behavior is difficult can be the most difficult part of our job. How we show up in a conversation can have a big impact on our business relationships and communications.

When we are having a challenge communicating with someone in our office, it can come from a number of reasons including:

• The other person’s lack of self-awareness
• Our lack of self-awareness
• Different priorities
• Different communication styles
• An absence of trust

We can’t reason with someone who is behaving unreasonably. The good news is there are proven techniques to manage these situations and to manage ourselves to build accountability and trust.

Our world is experiencing additional stresses and increased remote communication due to COVID-19.  Join us as we take the time to support our business relationships and communications.

Speakers:

Derick Jones, Lundquist Institute for Biomedical Innovation at Harbor-UCLA Medical Center
Jennifer Cory Doeschot, Stanford University
Rashonda Harris, Emory University

Handouts will be available 24 hours before the live webinar. 

Closed Captioning for the live presentation is available at no additional fee. Sign in and click on the "Closed Captioning" link in the handouts tab or in the links box in the meeting room to access this feature. 

Member Price: $105.00
Non-Member Price: $125.00

This webinar is part of NCURA’s four-part HR Series.  Already purchased one or more of these webinars, and want to complete your bundle? Please reach out to ncura@commpartners.com to receive your bundle discount.

Understand the reasons for difficult interactions and learn proven techniques to better manage these situations to the best outcome for all.

Participants receive 1.5 hours of continuing education credits = .2 CEU's for each webinar.

You can access your certificate from the box on the right side of the screen, after filling out the webinar evaluation.

Watching in a group? Everyone watching the presentation can request a CEU certificate by writing down the verification code at the end of the webinar. Please make a note of the verification code as it will not be available after the webinar.

The main registrant can access instructions on the Group CEU tab for group participants to receive CEU certificates.

We recommend testing your browser as soon as possible in case you need to contact your IT department for help.

• It is recommended that you use a PC or MAC with an updated Internet Browser.
• Make sure you have pop-ups blockers disabled in your Internet browser settings.
• Make sure that your internet browser is Active X enabled.
• Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease.
• We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience.
• It's better for organizations with low bandwidth to only have the webinar running on 1 computer in a conference room than having 10 individual people running the session on 10 computers at their desks.
• Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers so you can hear the presenters.

For additional recommendations on your computer set up for the webinar, please click here.