HR Series: Challenging People: Accountability, Difficult People and Situations

(90 minutes) Who are the challenging people in our office? Does our staff  consider us the challenging person in our office? Trying to reason with a person whose behavior is difficult can be the most difficult part of our job. How we show up in a conversation can have a big impact on our business relationships and communications.

When we are having a challenge communicating with someone in our office, it can come from a number of reasons including:

  • The other person’s lack of self-awareness
  • Our lack of self-awareness
  • Different priorities
  • Different communication styles
  • An absence of trust

We can’t reason with someone who is behaving unreasonably. The good news is there are proven techniques to manage these situations and to manage ourselves to build accountability and trust.

Our world is experiencing additional stresses and increased remote communication due to COVID-19.  Join us as we take the time to support our business relationships and communications.


Derick Jones, Lundquist Institute for Biomedical Innovation at Harbor-UCLA Medical Center
Jennifer Cory Doeschot, Stanford University
Rashonda Harris, Emory University

Handouts will be available 24 hours before the live webinar. 

Closed Captioning for the live presentation is available at no additional fee. Sign in and click on the "Closed Captioning" link in the handouts tab or in the links box in the meeting room to access this feature. 

Member Price: $105.00
Non-Member Price: $125.00

This webinar is part of NCURA’s four-part HR Series.  Already purchased one or more of these webinars, and want to complete your bundle? Please reach out to to receive your bundle discount.

Your registration includes one log-in. We are pleased to provide the opportunity for you to register additional sites.  We know many of your team members are working from home right now. NCURA will be offering additional logins for this webinar at no cost for all registered institutions so your full team can participate…together. Has your institution already paid for an additional login? We will be reaching out to offer you a refund or a credit towards a future program. 

When you are checking out, click the "Add" button and type in the email address of your colleague that you would like to register. If they already have a profile in the registration system, their name will pop up and you can add them to your registration.  If that person does not already have an NCURA profile, please have them go to the NCURA website to create a profile, and log into the registration site. After that, you will be able to register them with your registration. 

If you add at least one registration with yours, you will be able to change or add more registrations by clicking “My Registrations” in the menu at the top left of the home page, then clicking the “Purchases for Others” button. 

If you have any questions about this option, please email

Understand the reasons for difficult interactions and learn proven techniques to better manage these situations to the best outcome for all.

Derick Jones

Program Manager

Lundquist Institute for Biomedical Innovation at Harbor-UCLA Medical Center

Jennifer Cory Doeschot

Director of Operations, Center for Definitive and Curative Medicine

Stanford University

Rashonda Harris

Director, Post-Award Operations

Emory University

Participants receive 1.5 hours of continuing education credits = .2 CEU's for each webinar.

You can access your certificate from the box on the right side of the screen, after filling out the webinar evaluation.

Watching in a group? Everyone watching the presentation can request a CEU certificate by writing down the verification code at the end of the webinar. Please make a note of the verification code as it will not be available after the webinar.

The main registrant can access instructions on the Group CEU tab for group participants to receive CEU certificates.

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For additional recommendations on your computer set up for the webinar, please click here.