(90 minutes) Who are the challenging people in our office? Does our staff consider us the challenging person in our office? Trying to reason with a person whose behavior is difficult can be the most difficult part of our job. How we show up in a conversation can have a big impact on our business relationships and communications.
When we are having a challenge communicating with someone in our office, it can come from a number of reasons including:
- The other person’s lack of self-awareness
- Our lack of self-awareness
- Different priorities
- Different communication styles
- An absence of trust
We can’t reason with someone who is behaving unreasonably. The good news is there are proven techniques to manage these situations and to manage ourselves to build accountability and trust.
Our world is experiencing additional stresses and increased remote communication due to COVID-19. Join us as we take the time to support our business relationships and communications.
Derick Jones, Lundquist Institute for Biomedical Innovation at Harbor-UCLA Medical Center
Jennifer Cory Doeschot, Stanford University
Rashonda Harris, Emory University
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Understand the reasons for difficult interactions and learn proven techniques to better manage these situations to the best outcome for all.
Lundquist Institute for Biomedical Innovation at Harbor-UCLA Medical Center
Jennifer Cory Doeschot
Director of Operations, Center for Definitive and Curative Medicine
Director, Post-Award Operations
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