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AI in Customer Service 

April 29, 2025
2:00 – 3:30 pm ET * Webinar
3:35 – 4:30 pm ET * After the Show * Talk with the Faculty Directly!

As research administration becomes increasingly complex, AI-powered solutions offer a transformative opportunity to enhance efficiency and responsiveness in customer service. This session will explore how AI can streamline processes, reduce administrative burden, and improve the overall service experience for researchers and staff. Participants will gain insight into the current landscape of AI in customer service, including available tools and best practices. Additionally, we will walk through the development process AI chatbots tailored for research administration, highlighting key considerations such as data integration, knowledge base maintenance, automation, and user interaction. Whether you are just beginning to explore AI or looking to refine your existing approach, this session will provide valuable guidance on leveraging AI to meet the unique challenges of research administration.

Learning Objectives

Join us for this informative session, where we will review:

• Understanding AI Model Development: Explore the foundational elements of developing an AI model specifically tailored for customer service applications, ensuring efficient and effective problem-solving.
• Enhancing Efficiency in Research Administration: Investigate how AI can be leveraged to improve efficiency within the customer service sector of research administration, particularly where time is of the essence. Discover how AI can streamline processes, reduce administrative burdens, and enhance overall productivity.
• Current Landscape and Tools: Gain a comprehensive understanding of the current AI landscape and identify the available tools that are revolutionizing the customer service sector within research administration.

Format of webinar: 90-minute presentation, followed by 55 minutes of discussion.

Prerequisites

None

Participants receive 1.5 hours of continuing education credits.

You can access your certificate from the box on the right side of the screen, after filling out the webinar evaluation.

NCURA webinars use the Zoom Webinar platform. To confirm that you are ready to participate, please test your browser before joining the webinar, or review the more detailed system requirements.

• It is recommended that you use a PC or MAC with an updated Internet Browser either Google Chrome, Mozilla Firefox, Edge or Safari.  
• Make sure you have pop-ups blockers disabled in your Internet browser settings.
• Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease.
• We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience.
• It's better for organizations with low bandwidth to only have the webinar running on 1 computer in a conference room than having 10 individual people running the session on 10 computers at their desks.
• Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers so you can hear the presenters.

Member Price: $145.00 Non-Member Price: $170.00

Your registration includes one log-in. We are pleased to provide the opportunity for you to register additional sites at your institution for no additional charge.

When you are checking out, click the "Add Extra Login" button in your cart, and type in the email address of your colleague that you would like to register. If they already have a profile in the registration system, their name will pop up and you can add them to your registration.  

If that person has never logged in to the Online Learning Center their name will not come up. Please have them go to the NCURA website to create a profile, then log into this registration site. This initial login is required for the registration site to communicate with NCURA's database. After that, you will be able to add them to your registration.*

If you add at least one additional registration with yours, you will be able to change or add more registrations for the webinar in the future by clicking “My Registrations” in the menu at the top left of the home page, then clicking the “Purchases for Others” button.

*If you have already checked out without adding any additional logins but would still like to invite others from your institution, please refer to the extra logins tab for a registration link for your institution. Note, this tab will only appear after you have completed your paid registration.

Handouts will be available 24 hours before the live webinar. 

Closed Captioning for the live presentation is available at no additional fee. Sign in and click on the Closed Captioning icon in your zoom tools.

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